Frequently Asked Questions
Everything you need to know about your VisioEar experience.
What is the standard shipping timeframe for VisioEar orders?
We offer worldwide shipping. Orders are typically processed within 1-2 business days, with standard delivery taking between 5-10 business days depending on your location.
How do I ensure I am choosing the right size?
Each product page features a detailed size guide. We recommend measuring according to our diagrams to ensure a perfect fit for your fashion accessories.
What is your return and exchange policy?
We accept returns and exchanges within 30 days of delivery. Items must be in their original, unworn condition with all Slivor branding and packaging intact.
Are the materials used in VisioEar products sustainable?
At VisioEar by Slivor, we prioritize high-quality, ethically sourced materials. We are committed to reducing our environmental footprint through conscious manufacturing processes.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure checkout.
How can I track my order once it has shipped?
Once your order is dispatched, you will receive a confirmation email containing a unique tracking number and a link to monitor your package's journey.